18+ ONLY

The products available on RoyalSmoke online store are age-restricted. Are you 18 years old or older?

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RoyalSmoke values and protects the privacy of its customers, and in this Privacy and Cookie Policy we clearly and transparently set out the principles governing the collection and use of information on our website, as well as other information about RoyalSmoke's terms and principles for protecting personal data. When processing personal data, we follow the European Union Data Protection Regulation no. 2016/679.

What personal data do we collect and why do we do it?
We collect to secure the purchase
Location, IP address and browser type: we will use it to calculate the charges applicable to you and the shipping cost. Shipping Address: We will ask you to enter this information so that we can, for example, calculate the shipping cost before placing your order or ship the order. When you make the payment, we will ask you to provide the following information: name, surname, telephone, e-mail, coupon information (for whom the gift voucher is intended). We will use this information for purposes such as: sending you information about your account and order. Respond to your inquiries, including refunds and complaints. 

Contact forms
You have the opportunity to send us a message on the website. We process your contact details (name, surname, e-mail address, message content) in order to respond to your request. The legal basis for processing this data is your consent to contact us.

Cookies
In order for the website to work properly, we store small data files called cookies on your device. Most websites do the same. A cookie is a small text file that is stored on your device when you visit a website. It allows your website to "remember" your actions and options (such as registration name, language, IP address, font size, and other display options) for a period of time, without you having to re-enter them each time you visit the site or browse its various pages. Cookies also help collect statistics about website traffic. Cookies are recorded only if you confirm your consent in a pop-up message on the website, except for the necessary and technical cookies that are required to provide our services. The legal basis for the use of cookies is our legitimate interest in ensuring the functionality of the website.

Google analytics cookies
The Google Analytics tool is provided by the U.S. company Google Inc., so it also has access to the statistics collected by this tool. Google Inc. is committed to the EU-US Privacy Policy, which ensures that your service provider complies with EU privacy standards. These are cookies that, based on the visitor's history of browsing the website, customize the advertisement displayed to the visitor on the Internet, record statistics about the website traffic, duration of visits, browsing path. These cookies are not enabled until you give your consent. Legal basis for the use of statistics / marketing cookies, cookies are used to remember your preferences for statistical and marketing purposes - Your consent

Content uploaded from other websites
This website may contain content (such as videos, pictures, text, etc.) uploaded from other websites. Viewing and handling such uploaded content on this website is equivalent to visiting the websites from which the content is uploaded. These websites may collect data about you, use cookies, third-party tracking services and monitor your actions with uploaded content, including when you have an account and are logged in to the said websites (Youtube, Google, Facebook, Twitter, Pinterest and etc).

YouTube
We embed videos from our official YouTube channel using YouTube's enhanced privacy mode. In this mode, cookies may be set on your computer when you click on the YouTube video player, but watching embedded videos in enhanced privacy mode will not store any personally identifiable information on YouTube. These cookies are valid for 10 years. Example cookies: Visitor_info1_Live, Use_Hitbox, SID, LOGIN_INFO, use_hotbox, PREF, SSID, HSID, watched_video_id_list, __utma, __utmz, demographics, VISITOR_INFO1_LIVE Youtube privacy policy here.

Google maps
Google Maps-related cookies are used to display a convenient map and specified locations. These cookies are valid for 10 years. Example cookies: SID, SAPISID, APISID, SSID, HSID, NID, PREF Google's privacy policy here.

How can I manage my cookie settings?
You can also manage cookies through the settings of the browser you use by choosing which cookies you want to accept and which you want to delete. You can refuse cookies at any time by deleting the cookies from your browser in which they are installed. The location of cookie management depends on the browser you are using. To learn more about managing or removing cookies installed on your browser, visit the web page of your browser or view a quick guide to the most popular browsers here: Chrome; Mozilla, Edge; Safari; Opera.

Who do we share your data with?
We always keep your data secure and require that all our partners and service providers who have access to your data ensure this. Your data can be viewed by: - Website content providers - Marketing service providers - Project development team

How long do we keep your data?
We will stop processing data for the processing of which your consent is required or an objection may be expressed for these purposes after the withdrawal of your consent (statement of objection). Statistical information collected through Google Analytics and other cookies is typically used for up to 3 years. If you send inquiries via contact forms, the data travels to info@royalsmoke.co.uk which is stored until the administrator reviews and responds to the inquiry.

Your rights
If you have an account on this website, you may request to receive a data export file with all personal data we hold about you, including those you have provided to us yourself. You may also request that we delete all personal information we hold about you. You can contact the controller. Both of these requirements do not apply to data that we are required by law to retain for administrative, legal or security purposes (such as invoices, contracts, etc.).

You can use the services of the RoyalSmoke.co.uk website:
- All able-bodied natural persons at least 18 years old;
- legal entities;
- authorized representatives of all the above persons.
You must provide correct personal data during registration on the website.

Updated 25-02-2019